Compliance

The information below is provided in accordance with Texas House Bill 4224 and Section 181.105 of the Texas Health and Safety Code. While most concerns between client and clinician can be addressed directly, some situations may require formal escalation. In compliance with the State of Texas, the information below is provided to assist you in consumer complaints, license violation concerns, records requests, and good faith estimates.

If you have any questions or concerns, please feel free to contact me directly.

Consumer Complaints

If you believe your rights have been violated, you may file a complaint with the Texas Office of the Attorney General.

Click here to learn more about your consumer rights, and here to learn more about filing a consumer complaint.

License Violation Concerns

If you need to contact the licensing board regarding a clinician or an aspect of clinical practice, please contact the Texas Behavioral Health Executive Council (BHEC), which oversees the following licensing boards:

• Texas State Board of Examiners of Marriage and Family Therapists

• Texas State Board of Examiners of Professional Counselors

• Texas State Board of Examiners of Psychologists

• Texas State Board of Social Worker Examiners

Click here to visit BHEC’s website.

Mailing Address: 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701

Investigations/Complaints 24-hour, toll-free system: (800) 821-3205

Records Requests

You have the right to request a copy of your mental health records. I am required to retain client records for seven years. If you need to request your records, please contact me. Administrative fees may apply.

No Surprises Act

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

(The Trust, www.trustinsurance.com)